What do we mean by personal service?
Direct contact at all times being made with the customer via a ‘live’ telephone conversation or in person. If a shipper is happy doing business by way of e-mail and without personal contact, then simply put we probably are not the vendor for them.

Corrigan's core expertise is its great people anchored by three senior staff that can alone boast a cumulative 75 years of international forwarding experience. We are proud to say that there is no shipping project too large or too small that we cannot competitively and effectively handle.

Yes, we are small and that is why we promote ourselves as a boutique forwarder. Resultant customer benefits include our 24/7 personal service. Company business cards also contain our mobile numbers and for example, we do not see being contacted any time ‘after hours’ or weekends, as an interruption. This aspect of our service demonstrates our 'can do' spirit and commitment to looking after customer needs, no matter what the time or day.

We have an established network of overseas partners, whose dedication and philosophy towards personal service mirrors ours. As a Boutique Forwarder, we concentrate our resources on specific trade routes. There are some countries for reasons of political instability, archaic banking practices, or corruption that makes it impossible to provide the levels of service we aspire to. In terms of the recognized trading partners of the United States, however, we offer full coverage.

Corrigan's currently has strategically placed offices from Los Angeles to Miami that can arrange pick up and deliveries to or from any zip codes in America. We have contracts with line haul suppliers the size of UPS and Nationwide truckers down to the approved Air Cargo, Inc, and local Trucker in the smallest of cities.

In conjunction with the reputation of our International partners Corrigan's has established credit with steamship lines, airlines and other line haul operators. That allows us to handle freight to and from any serviced destination. Strong working relationships have already been forged with all our vendors.

We can tailor out rates to best suit the transit and modal requirements of the shipment depending upon whether it is time or price sensitive. Our low overheads ensure our quotations provide excellent serviced based value, no matter how complex or detailed the movement is. Cargo monitoring and tracking is easily handled through our ‘state-of-the-art’ computer systems with customers automatically updated on the movement of their freight from uplift through to ultimate delivery. Incorporating the Internet with E-business solutions has allowed us to be at the leading edge of Forwarding Industry technology.

We do however recognize that freight movement is still very much dependent upon human input. Technology has helped revolutionize the way business is done in many industries, but transport involves 'hands' handling of freight. Even with the best of intentions at the heart of getting the job completed problems can happen resulting in shipments being delayed, miss-labeled, pillaged or damaged.

This is where the personal service of Corrigan's truly reflects our customer commitment.

No stone will be left unturned in seeking to resolve any such problem. In cases like this our unrelenting objective is to bring the matter to a positive conclusion. This includes keeping the customer fully informed of our investigations and the actions taken. We see it as integrity of service. Many preach it, but few practice it!